Privacy Policy
At Created By James, your privacy is of the utmost importance. Our goal is to be transparent about what information we collect, as well as how we use, share, and retain that information. This Privacy Policy explains our privacy practices for CreatedbyJames.com in both traditional and mobile browser formats..
Throughout this policy, the term “Services” will refer collectively to our website. This policy applies to our registered buyers (“Buyers”), as well as those who purchase items and/or services without an account (“Guests”), and anyone else who visits our website or uses our Services. If you choose to share information with third party entities with reference to our Services, then this policy does not apply.
Information That We Collect and Receive
Buyer Account Information We collect certain information from you when you set up an account for use with our Services. This includes information such as:
● Buyer Details: Your name, email address, and phone number
● Buyer Payment Information: Your billing address and payment information (e.g., credit or debit card details or other payment credentials, like PayPal)
● Delivery Information: Your delivery address, contact name, and phone number (in certain countries outside of the EU)
● Regional Information: Your country, preferred language, and currency
Guest Checkout Information You can purchase item and/or services from Created By James without an account by using the ‘Guest Checkout’ feature. However, we do need certain information about you to facilitate your purchase, such as:
● Your name ● Email address
● Billing name and address
● Credit or debit card information or other payment method
● Shipping name and address
Transaction Information When you purchase items or services from Created by James, we collect information about the order as part of your transaction history.
● Information about your transactions on our Services, such as the items purchased, Buyer’s name, purchase price, and date of the transaction, and shipping information.
Automatically Collected Information Created by James does automatically receive and record information from your browser and/or your mobile device when you visit the Site either by traditional browser, or mobile browser. Device Information that is automatically received by Created by James includes information from your browser and/or your mobile device when you visit the Site, or use certain features of the Services.
● Browser and device information, including your IP address, device type, hardware model, operating system information, unique device identifier, and your detected language
Service Usage Information We collect certain information about your use of the Services, such as how often you use the Site, how you interact with the Services, and actions you take when interacting with the Site, in order to help us ensure the Services are functioning correctly, and to improve our product and service offerings
● Usage Information: Information about your interaction with our Site, including how often you use the Site, what happens within the Site, how you navigate the Site (including your mouse movements, searches you make, and pages you visit) or other actions you take (such as clicking on particular parts of the Site or entering text into form fields)
● Diagnostic and Troubleshooting Information: Information about how our Services are performing when you use them, like service-related diagnostic and performance information, including timestamps, crash data, website performance logs and error messages or reports
General Location Information We collect your general location information for things like tailoring our Services to your location, to estimate shipping costs, and for security, sanctions and fraud prevention purposes. This information includes:
● IP addresses and other information like your zip or postal code, to estimate your general location (e.g., country, state, or city)
● The general location you set in your regional preferences on the Site
● We collect your precise geo-location where you have given us permission to do so through your device-based settings.
● Your precise geo-location collected from your device.
Third-Party Application Information We receive certain information when you engage with third-party applications or platform integrations on other sites and.
● When you link our Services with third-party applications or integrations (e.g., linked third-party accounts), we receive your contact information, including your name and email address, and any additional information you authorize the third party to share with us (for example, social media accounts and/or sign-in functionality)
● Business partners such as shipping partners may share business information such as shipment and transaction data Non-Member Information Created by James receives or obtains information about a person who is a Guest and has not directly made a purchase in connection with certain Site features.
● Non-Member email address
● Non-Member IP address
● Non-Member physical postal address
● Non-Member special occasions and interests
How We Use Your Information and Our Legal Basis
To Facilitate the Buying Process We use certain information to facilitate buying on the Site. This can also involve us sharing your information with some of our third-party partners – such as our shipping and payment partners – to enable us to provide the Services to you pursuant to our Terms of Use. Such partners will process your information in accordance with their own privacy policies. Information such as:
● Buyer Account Information
● General Location Information
● Information from our Payment Processors
● Guest Checkout Information
● Transaction Information
● Customer Support Information
To Provide Guest Checkout We allow Guests to purchase items from Created by James without an account by way of our Guest Checkout. Information collected and utilized includes:
● Guest Checkout Information
● Browser and Device Information
● Transaction Information
● Payment Information
To promote the safety, security and integrity of our Services We process certain information and apply automated processing techniques and/or manual (human) review to verify accounts and related activity, to find and address violations of our Terms of Use and applicable policies, to investigate suspicious activity, to detect, prevent and combat harmful, unsafe, or unlawful behavior, including fraud, to detect and prevent spam and security issues, and to maintain the integrity of our Service.
● Customer Public Profile Information
● Customer Account Information
● Browser and Device Information
● Customer Support Information
● Information from our Payment Processors
Messages Information To send Service communications We may send you administrative or account-related communications about our Services, including to verify your email address, welcome you to the Services, confirm a transaction, or notify you about an order, service availability, changes to the Services, or updates to this Policy, our Terms of Use, or other policies. You may not opt out of receiving service communications, such as emails or mobile notifications sent for legal, security, or other transactional purposes.
● Buyer Account Information
● Transaction Information
● Guest Checkout Information
To provide support and resolve order issues We use your information to respond to requests for support (via the Site, or email) and to respond to customer care and other inquiries.. We may also use your information to resolve any cases, order issues, or dispute(s) .
● Buyer Account Information
● Guest Checkout Information
● Transaction Information
● Service Usage Information
● General Location Information
● Customer Support Information
● Messages Information
To comply with other legal and regulatory obligations Created by James may also use, access, preserve, or release your information in response to legal requests, like search warrants, court orders, production orders, regulatory requests, or subpoenas. We also may do so to comply with our legal and regulatory obligations, including in response to lawful requests by public authorities (including tax authorities) and to meet legitimate national security or law enforcement requirements. Examples of applicable laws that could give rise to an obligation requiring us to process and/or disclose your information include: Civil, commercial, criminal, consumer protection, and litigation matters: where we are in receipt of an order to disclose information or a regulatory inquiry (e.g. under the Irish Competition and Consumer Protection Act 2014, the Consumer Rights Act 2022, or the Liability For Defective Products Act, 1991) or where we have a legal obligation to disclose data to a law enforcement body. Corporate and taxation matters: to comply with our corporation and taxation obligations, such as those under the Irish Companies Act 2014, the Taxes Consolidation Act 1997, Council Directive (EU) 2021/514 (“DAC7”), and the Internal Revenue Service code. Regulatory matters: to comply with our regulatory obligations, including as an e-commerce platform arising under the P2B Regulation, the Digital Services Act, and similar regulations. The categories of information depend on the specific circumstances of each request or obligation. Only the information necessary to comply with the relevant legal obligation will be processed. Depending on the circumstances, it could include the following:
● Buyer Public Profile Information
● Buyer Account Information
● Information from our Payment Processors
● General Location Information
● Browser and Device Information
● Messages Information